This Privacy Policy explains how GardenVati, operated by MAYURIKA CREATION, Surat ("we", "us" or "our"), collects, uses and protects your personal information when you visit gardenvati.in or buy from us. By using our website, you agree to the practices described here.
Information We Collect
Information you give us
- Your name, email address, phone number and delivery address when you place an order or create an account.
- Your account password, which is stored in encrypted (hashed) form. We cannot see your actual password.
- Messages you send us through the contact form, email or WhatsApp.
- UPI or bank details you share with us only for processing a refund.
- Your email address if you subscribe to our newsletter.
Information collected automatically
- Basic technical details such as your browser type, device, IP address and the pages you visit.
- Cookies that keep you logged in and remember the items in your cart.
Payment Information
Online payments are processed securely by our payment gateway partner (Razorpay). We do not see or store your full card number, CVV, UPI PIN or net banking password on our servers.
How We Use Your Information
- To process, pack and deliver your orders and to send order and shipping updates.
- To manage your account, order history, invoices and return requests.
- To reply to your questions and give customer support.
- To send offers and wellness tips, only if you have subscribed. You can unsubscribe anytime.
- To prevent fraud, misuse of Cash on Delivery and to keep our website secure.
- To follow legal, tax and accounting requirements, such as GST invoices.
Who We Share Your Information With
We never sell or rent your personal information. We share only the details needed to complete your order with:
- Courier partners such as Delhivery, who receive your name, address and phone number to deliver your order.
- Payment partners such as Razorpay, to process online payments and refunds.
- Service providers who help us with website hosting, emails and newsletters.
- Government authorities, when we are required to do so by law.
Cookies
We use a small number of cookies that are needed for the website to work, such as keeping your cart and keeping you signed in to your account. Our website may also use tools like Google services that set their own cookies to understand how visitors use the site. You can block or delete cookies from your browser settings, but some parts of the website, like the cart and login, may not work properly.
How Long We Keep Your Information
We keep your account and order information for as long as your account is active and as long as required under Indian tax and accounting laws. You can ask us to delete your account at any time, and we will remove your personal details except for the records we must keep by law.
How We Protect Your Information
We use secure HTTPS connections, encrypted passwords and limited staff access to protect your information. No website can be 100% secure, but we take reasonable steps under the Information Technology Act, 2000 and related rules to keep your data safe.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you can:
- Ask for a summary of the personal data we hold about you.
- Correct or update your details. You can also do this from My Account.
- Ask us to delete your personal data or withdraw your consent for marketing messages.
- Raise a complaint with our Grievance Officer.
Children
Our website is meant for adults. We do not knowingly collect personal information from anyone under 18 years of age.
Links to Other Websites
Our website may contain links to other websites such as Instagram or WhatsApp. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top.
Grievance Officer and Contact
If you have any question or complaint about your privacy, please contact our Grievance Officer:
MAYURIKA CREATION (GardenVati)
Shop No. 40, Ground Floor, Sri Kuberji World, Saroli, Surat, Gujarat 395010
Email: info@gardenvati.in
Phone: +91 99981 98343
We will reply to your request within 30 days.