We take great care in packing every GardenVati product. Still, if something is not right with your order, we are here to help. Please read this policy to understand how returns, replacements and refunds work.
Return Window
You can request a return within 7 days from the date of delivery. After 7 days, we will not be able to accept a return request.
When You Can Return a Product
- You received a damaged, broken or leaking product.
- You received the wrong product or wrong quantity.
- The product is expired or very close to its expiry date at the time of delivery.
- The product is different from what was described on our website.
- You no longer need the product, provided it is unused, unopened and the seal is intact.
When a Return Cannot Be Accepted
Since our products are herbal wellness and consumable items, we cannot accept returns for hygiene and safety reasons in these cases:
- The product has been opened, used or its seal is broken, unless it was damaged, wrong or expired on arrival.
- The product is returned without its original packaging, labels or free items.
- The return request is made after 7 days from delivery.
- The damage was caused after delivery because of misuse or improper storage.
How to Request a Return
- Log in to My Account and open the order under Orders.
- Click on Request Return, choose the reason and add a short note.
- For damaged, leaking or wrong products, please share clear photos or an unboxing video on WhatsApp at +91 99981 98343 or by email at info@gardenvati.in, along with your order number.
- Our team will review your request within 1 to 2 business days and let you know the next steps.
Return Pickup
Once your return is approved, we will arrange a reverse pickup from your address wherever the service is available. If pickup is not available at your pin code, we will ask you to send the product to our address and we will reimburse the reasonable courier cost for damaged, wrong or expired products.
Refunds
- After we receive and inspect the returned product, your refund will be approved within 2 business days.
- Prepaid orders are refunded to the original payment method.
- Cash on Delivery orders are refunded to your UPI ID or bank account, which you can share while requesting the return.
- Once approved, the amount usually reaches your account in 5 to 7 business days, depending on your bank.
- For damaged, wrong or expired products, you get a full refund including the shipping charge. For returns because you no longer need the product, the return courier cost may be deducted from the refund.
Replacements
If you prefer, we can send you a replacement instead of a refund for damaged, wrong or expired products, subject to stock availability. The replacement is shipped at no extra cost.
Order Cancellation
You can cancel your order before it is shipped by contacting us on WhatsApp or email with your order number. If the order was prepaid, the full amount will be refunded. Once an order has been shipped, it cannot be cancelled, but you can refuse the delivery or follow the return process above.
Refused or Undelivered COD Orders (RTO)
If a COD order is refused at the doorstep without a valid reason, or cannot be delivered because of a wrong address or unreachable phone number, it will come back to us as a Return to Origin (RTO). For customers with repeated RTO orders, we may disable Cash on Delivery and accept only prepaid orders.
Incorrect Payment Details
Please double check your UPI ID or bank details when you share them for a refund. GardenVati is not responsible for delays or failed refunds caused by incorrect details.
Contact Us
For any help with returns or refunds, contact us at info@gardenvati.in or +91 99981 98343 (Monday to Saturday, 10:00 AM to 7:00 PM).